Channels Squad · Kickoff · 2026 H1

Autopilot.

Teaching the product to act on its own.

Squad lead Lav  ·  Period 2026-05-15 → 2026-09-30  ·  People 8  ·  Sprints 10
01 The shift

From "click Run" to "the world starts it."

Workflow today

A person clicks Run.

Stops the moment they look away.

→
Autopilot

An event starts it.

Schedule. Webhook. Message. File. Call.

02 Three customer questions = three objectives

Trust. Reach. Scale.

Objective 1 · Trust

"Can I trust this on my data?"

Objective 2 · Reach

"Will it fire from the tools I already use?"

Objective 3 · Scale

"Is anyone actually using it?"

03 Objective 1 · Trust

A leash, a logbook, and a wall.

1-1
Customers can control autopilot while it runs
Pause/kill · user opt-out · per-action approval · fast credential revoke (<60s)
Cameron / MarcusLive by S6 · Aug 4
1-2
Customers can verify behavior, not trust us blind
100% auditable · tenant-isolation evidence green · daily anomaly check · dedup ≥95%
Eric / KienFinal M6 · Sep 30
Event Action on customer data ⏹ Pause / Kill stop mid-run × Opt-out "not my mailbox" ? Approval "ask before sending" 🔑 Fast revoke key pulled → <60s
04 Objective 2 · Reach

Fire from where work already lives.

2-1
5 of 8 trigger families production-ready
Schedule · webhook · data-change · message · meeting · file · manual · real-time audio
Haru / EricM5 · Sep 15
2-2
First production call-centre AI Assist pilot live
Sanjusan Bank: surface KB answers · capture key points · guide new operators
Nico / YiwenHARD · Aug 15
Autopilot runtime Scheduled cron · timers SaaS Webhook external systems Data-change records updated Channel / Message Slack · Teams · email Meeting / Transcript calls · meetings API / Manual "Run now" File / Document shared drives Real-time Audio 8th family · TBD
05 Objective 3 · Scale

Trust + reach are wasted if nobody uses it.

1,000/day
KR 3-1 · runs across ≥10 orgs
40
KR 3-2 · trigger-active orgs
10
KR 3-3 · write-action orgs
5
KR 3-4 · flagship orgs · 100/wk · 4 weeks
3-5
Dogfood internally first
≥5 internal workflows by Aug 4 · ≥5 engineering autopilots by Sep 15
Lav / YiwenS9 · Sep 15
06 Who owns what

Eight people.

Squad lead
Lav
KR 3-1, 3-5. Cross-squad escalation. Final tradeoff calls.
PdM
Yiwen
KR 3-3, 3-4. Customer pipeline reality across O3.
Engineer · trust
Cameron
KR 1-1. Customer-facing controls: pause, opt-out, approval, revoke.
Engineer · core
Marcus
Co-1-1 + 1-2. Architecture spine. Counting + audit coherent across families.
Engineer · channels
Haru
KR 2-1. Channels customers can actually self-serve.
Engineer · call-centre
Nico
KR 2-2. Real operator value in production. Tenant-isolation evidence.
Engineer · evidence
Eric
KR 1-2. Auditable · tenant-safe · no duplicates.
Engineer · measurement
Kien
KR 3-2. Activation, reliability, audit-integrity, anomaly detection.
07 The timeline

Ten sprints. Five hard dates.

Track
S1
May 15
S2
May 27
S3
Jun 10
S4
Jun 24
S5
Jul 8
S6
Jul 22
S7
Aug 5
S8
Aug 19
S9
Sep 2
S10
Sep 16
Foundation
design + evidence
KR 1-1 · Controls
controls
KR 1-2 · Audit + isolation
evidence sources · property suite · anomaly
KR 2-1 · Channels
readiness · Slack · LINE WORKS · Teams
KR 2-2 · Call-centre
discovery · validate · pilot
KR 3-5 · Internal dogfood
internal + eng autopilots
KR 3-1 / 3-2 · Volume + breadth
M4 floor → M6 final
KR 3-3 / 3-4 · Writes + flagship
enablement · flagship
Jun 9 · S2
Direction locked
Design + evidence sources signed.
Aug 4 · S6
Trust live
Controls + audit + isolation in production.
Aug 15
Sanjusan or fallback
Pilot live, or kill evidence signed.
Sep 15 · M5
5 channels GA
5 trigger families production-ready.
Sep 30 · M6
Final scoring
1,000/day · 40 active · 10 write · 5 flagship.
08 Five principles

What we keep coming back to.

1
Trust before adoption.
2
Measurement before claims.
3
Customer outcome before architecture.
4
Customer pipeline is a single point of failure.
5
No premature architecture lock-in.